Welcome to EveryScribe. Your privacy is of the utmost importance to us. This privacy policy outlines how we collect, use, and most importantly, how we protect your personal information and media files when you use our audio and video transcription services.
We built EveryScribe with privacy as a foundational feature, not an afterthought:
- We do not train AI on your data: Your audio files, video files, and resulting transcripts are never used to train or improve our machine learning models.
- Secure Offline Mode: We offer a dedicated offline engine that processes your highly sensitive files entirely on your local device.
- Secure Cloud Storage: If you use our online super-models, your uploaded media and transcripts are securely stored in your account to give you access to your transcription history at any time. You can manually delete your files permanently whenever you choose.
To provide you with our services, we collect limited types of data:
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Account Information
- What We Collect: Name, email address, and authentication credentials when you create an account.
- Purpose: To manage your subscription, provide customer support, and secure your account.
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Payment and Billing Information
- What We Collect: Necessary billing details processed securely by our third-party payment providers (e.g., Stripe). We do not store your full credit card numbers on our servers.
- Purpose: To facilitate subscription billing and maintain your premium access.
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Usage Details & Analytics
- What We Collect: Basic interactions with our web application (e.g., features accessed, error logs, and browser type).
- Purpose: To diagnose technical issues and improve the overall user experience of our platform.
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Media and Transcripts (Online Processing)
- What We Collect: Audio or video files you explicitly upload to be processed by our cloud models, and the generated text.
- Purpose: To deliver the transcription service requested and maintain your transcription history. These files are kept private, heavily encrypted, and you retain the right to delete them from your account at any time.
We implement industry-standard encryption (such as TLS/SSL) to protect data in transit. Your account metadata is stored securely on modern cloud infrastructure with strict access controls.
However, for the highest level of security, we strongly encourage users handling confidential corporate data, patient interviews, or sensitive journalistic recordings to utilize our Offline Mode, which guarantees zero network transmission of your media.
We do not sell, trade, or rent your personal information to outside parties. We only share information under the following strict circumstances:
- To trusted third-party service providers (like payment processors and cloud hosting) who need the information to operate our business, subject to strict confidentiality agreements.
- To comply with legally binding requests from law enforcement or public authorities.
You have full control over your data. You may:
- Access, update, or correct your account information at any time.
- Delete your account and all associated metadata by contacting support.
- Manage or clear your local browser storage where offline transcripts are temporarily cached.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "created_at" date.
If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:
Email: [email protected]
By using EveryScribe, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your data!